{"id":12,"date":"2025-09-17T11:28:59","date_gmt":"2025-09-17T11:28:59","guid":{"rendered":"https:\/\/swvape.com\/?page_id=12"},"modified":"2026-05-06T09:42:46","modified_gmt":"2026-05-06T09:42:46","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/swvape.com\/en\/refund-returns\/","title":{"rendered":"Refund and Returns"},"content":{"rendered":"

At Super Wholesale Vapes (SWvape)<\/strong>, we aim to supply our wholesale partners with authentic, high-quality vape products<\/strong> at competitive prices. Please read our Refund and Returns Policy carefully, as wholesale transactions are handled differently from standard retail purchases.<\/p>\n

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1. Eligibility for Returns<\/h2>\n

We only accept returns under the following conditions:<\/p>\n

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    Damaged or Defective Products<\/strong>: If items are received damaged, defective, or incorrect, you must notify us within 7 days of delivery<\/strong>.<\/p>\n<\/li>\n

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    Unopened & Unused Items<\/strong>: Products must be returned in original packaging, sealed, and in resalable condition.<\/p>\n<\/li>\n

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    Incorrect Shipment<\/strong>: If we ship the wrong items, we will arrange replacement or refund.<\/p>\n<\/li>\n<\/ul>\n

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    2. Non-Returnable Items<\/h2>\n

    For health, safety, and compliance reasons, we cannot accept returns on:<\/p>\n

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      Opened or used vape products.<\/p>\n<\/li>\n

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      E-liquids, cartridges, or disposable vapes once the packaging is broken.<\/p>\n<\/li>\n

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      Clearance or final sale items.<\/p>\n<\/li>\n<\/ul>\n

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      3. Refunds<\/h2>\n
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        Refunds will be issued only after inspection<\/strong> of the returned items.<\/p>\n<\/li>\n

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        Approved refunds will be processed to the original payment method within 5\u201310 business days<\/strong>.<\/p>\n<\/li>\n

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        Shipping costs are non-refundable<\/strong>, except in cases of incorrect or faulty items.<\/p>\n<\/li>\n<\/ul>\n

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        4. Return Shipping<\/h2>\n
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          Customers are responsible for the cost of return shipping unless the return is due to our error.<\/p>\n<\/li>\n

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          We recommend using a trackable shipping service for proof of return.<\/p>\n<\/li>\n<\/ul>\n

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          5. Order Cancellations<\/h2>\n
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            Orders may be cancelled within 24 hours<\/strong> of placement, provided they have not already shipped.<\/p>\n<\/li>\n

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            Once shipped, the order cannot be cancelled and must follow our returns process.<\/p>\n<\/li>\n<\/ul>\n

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            6. Contact for Returns<\/h2>\n

            To request a return or report an issue, please contact our:<\/p>\n

            Super Wholesale Vapes (SWvape) \u2013 Sales \/ Returns Department<\/strong><\/p>\n

            Please include your Order Number, Business Name, and reason for return<\/strong> in your request.<\/p>\n

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            7. Policy Updates<\/h2>\n

            We reserve the right to update or amend this Refund and Returns Policy at any time. Updates will be effective immediately upon posting on our website.<\/p>\n","protected":false},"excerpt":{"rendered":"

            At Super Wholesale Vapes (SWvape), we aim to supply our wholesale partners with authentic, high-quality vape products at competitive prices.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"_links":{"self":[{"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":2147,"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/2147"}],"wp:attachment":[{"href":"https:\/\/swvape.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}