Häufig gestellte Fragen (FAQ)
Häufig gestellte Fragen (FAQ)
Answers to common questions about SWVAPE wholesale orders, products, shipping, payments, OEM/ODM services and international delivery.
1. Wholesale & Ordering
Q1. What is SWVAPE?
SWVAPE (Super Wholesale Vapes) is a B2B wholesale supplier providing vape products and related products to retailers, distributors, wholesalers and other qualified business customers. We offer a range of products from selected brands and manufacturers, with wholesale pricing, international shipping and OEM/ODM solutions available for eligible orders.
Q2. Who can purchase from SWVAPE?
SWVAPE primarily serves retailers, vape shops, distributors, wholesalers and other qualified business customers. If you are looking to purchase vape products for resale or distribution, contact our wholesale team to discuss your requirements, available products and ordering options.
Q3. What is the minimum order quantity (MOQ)?
Minimum order quantities vary depending on the product, brand, quantity and order type. Standard wholesale products may have different MOQs from OEM/ODM orders. Contact our wholesale team with the products and quantities you are interested in, and we will provide the applicable MOQ and pricing.
Q4. Can I order mixed products?
Mixed-product wholesale orders may be available depending on product availability, brand requirements and order quantity.
Q5. How can I get wholesale pricing?
Wholesale pricing depends on the product, brand, quantity, destination and current availability. To receive a quotation, send us the products and quantities you are interested in, together with your destination country.
Q6. Can I order samples before placing a wholesale order?
Yes, sample orders are available for selected products and are subject to product availability and applicable order requirements.
2. Products
Q1. What types of products does SWVAPE supply?
SWVAPE supplies a range of products for wholesale customers, including disposable vapes, pod systems, nicotine pouches and e-hookah and shisha products. Product availability varies by brand, model and destination market. Please refer to our product catalog for detailed specifications and current availability.
Q2. How can I check product specifications?
Detailed product information is available on individual product pages, including applicable specifications such as battery capacity, charging method, e-liquid capacity, nicotine strength and device features.
Q3. What nicotine strengths are available?
Available nicotine strengths depend on the product, brand and intended market. Please check the individual product specifications or contact our team to confirm the available configurations.
Q4. How can I check product availability?
Product availability may change according to inventory, supplier production schedules and market demand. Please contact our team to confirm current stock availability before placing a large wholesale order.
Q5. Do you provide product warranties?
Yes, all our products come with 6-months manufacturer warranty. If you receive a defective product, please contact our customer support team with your order details, product information and supporting photographs or videos. Our team will review your request according to the applicable warranty and returns policy.
3. Shipping & Delivery
Q1. Where is the SWVAPE warehouse located?
SWVAPE operates a warehouse in Dubai, UAE, providing convenient regional stock and fulfillment support for customers across the GCC. Our Dubai warehouse helps us respond quickly to local wholesale demand and streamline regional delivery.
Q2. Do you ship to the UAE and other GCC countries?
SWVAPE ships to customers in the UAE and other Gulf Cooperation Council (GCC) countries, including Saudi Arabia, Oman, Kuwait, Qatar and Bahrain.
Q3. How long does shipping take?
Most orders deliver within 3-5 business days in the GCC region. Please note that international delivery estimates are not guaranteed, the exact delivery times vary depending on the destination, shipping method, product availability and customs clearance.
Q4. Do you offer express shipping?
Express shipping may be available for eligible orders and destinations. Please note extra express shipping cost is paid by customer.
Q5. How can I track my order?
Tracking information is provided when available from the shipping carrier or logistics provider.
Q6. Are customs duties and import taxes included?
Customs duties, import taxes and clearance fees depend on the destination country and agreed shipping terms. Unless explicitly included in your quotation or order agreement, these charges may be the buyer’s responsibility.
4. Payment & Orders
Q1. What payment methods does SWVAPE accept?
SWVAPE accepts bank transfer and major online payment methods. We also accept Cash on Delivery (COD) payment method for customers in Dubai UAE.
Q2. When will my order be processed?
Orders are processed after payment confirmation, usually within 48 hours. Processing times may vary depending on product availability, order quantity and whether the order contains customized products.
Q3. Can I change or cancel my order?
Order changes or cancellations is possible before processing or shipment. Please contact our team as soon as possible if you need to modify an order. Once an order has been dispatched or customized production has started, changes or cancellations are restricted.
Q4. What should I do if I receive an incorrect or damaged order?
Please contact our customer support team promptly and provide your order number, a description of the issue and relevant photographs or videos. Please keep the original packaging and affected products until our team has reviewed your request.
5. OEM & ODM Services
Q1. Does SWVAPE offer OEM and ODM services?
YES, SWVAPE can assist eligible business customers with OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) inquiries through its manufacturing partners.
Q2. Can I create my own vape brand?
Yes, private-label and brand customization services are available for eligible OEM orders. All proposed designs and specifications are subject to technical feasibility and applicable regulations.
Q3. Can I customize product packaging?
Custom packaging is available for qualifying OEM orders. Packaging options depend on the selected product, manufacturing requirements, minimum order quantities and destination-market regulations.
Q4. Can I customize product flavors and nicotine strengths?
Yes, please note flavor and nicotine strength customization options depend on the product, manufacturing partner, technical feasibility and applicable regulatory requirements.
Q5. What is the minimum order quantity for OEM/ODM orders?
Our minimum order quantities (MOQ) is 10,000 pcs for most products. Special OEM/ODM depend on the product, customization requirements, packaging specifications and manufacturing arrangement.
Q6. How long does OEM/ODM production take?
Production lead time is 2-3 weeks in most cases, depending on the product, order quantity, customization requirements, material availability and approval process. Orders requiring new designs, prototypes or customized packaging may require additional development and approval time.
Q7. Can I request a prototype or sample before mass production?
Yes, prototype development or pre-production samples are available for qualifying OEM/ODM projects. Any sample approval requirements should be agreed upon before mass production begins.
6. Compliance & Documentation
Q1. Are SWVAPE products compliant with international regulations?
Product compliance depends on the specific product, its configuration and the regulations of the destination market. Different countries may impose requirements relating to nicotine content, e-liquid capacity, product registration, labeling, packaging, electrical safety and importation.
Q2. Can you provide product test reports and certificates?
Yes, our team can assist customers in obtaining relevant test reports, certificates and technical documentation. Please specify the product and destination country when requesting compliance information.
Q3. Can you provide SDS/MSDS documentation?
Yes, Safety Data Sheets (SDS), sometimes referred to as Material Safety Data Sheets (MSDS) are available for applicable products and materials. Please contact our team with the relevant product information and documentation requirements.
Q4. Can you provide battery transportation documentation?
Yes, Battery transportation documentation, including applicable UN38.3 test summaries, is available for relevant products. Please confirm the required documents before arranging international shipment.
Q5. Are your products TPD compliant?
TPD-related requirements depend on the specific product and the applicable national regulations.
Q6. Are all products legal to import and sell in my country?
Product legality varies by country and may depend on the product category, nicotine content, device specifications, packaging and applicable import or sales restrictions. Customers should confirm all applicable legal requirements with the relevant authorities before importing or distributing products.
7. Wholesale Account & Customer Support
Q1. Do I need a wholesale account to purchase from SWVAPE?
Yes, this can be done on accont page directly.Business customers may be asked to provide relevant company information or documentation before an order is accepted.
Q2. Can I request a customized wholesale quotation?
Yes, Customized quotations are available for eligible business inquiries.
Q3. Can I receive an invoice for my order?
Yes, Invoices can be provided for confirmed orders in accordance with the applicable transaction and invoicing requirements. Please ensure that your company and billing information is accurate before your order is finalized.
Q4. How can I contact SWVAPE customer support?
You can contact the SWVAPE team through the contact us page listed on our official website. For order-related inquiries, please include your order number and relevant details so our team can identify your order. For product or documentation inquiries, please include the product name, model and destination market.
Q5. What information should I provide when contacting your team?
To help our team understand your inquiry, please provide your company name, contact details and a clear description of your requirements.
Still Have Questions?
Contact our team for product information, order support and documentation inquiries.
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