At Super Wholesale Vapes (SWvape), we aim to supply our wholesale partners with authentic, high-quality vape products at competitive prices. Please read our Refund and Returns Policy carefully, as wholesale transactions are handled differently from standard retail purchases.

1. Eligibility for Returns

We only accept returns under the following conditions:

  • Damaged or Defective Products: If items are received damaged, defective, or incorrect, you must notify us within 7 days of delivery.

  • Unopened & Unused Items: Products must be returned in original packaging, sealed, and in resalable condition.

  • Incorrect Shipment: If we ship the wrong items, we will arrange replacement or refund.

2. Non-Returnable Items

For health, safety, and compliance reasons, we cannot accept returns on:

  • Opened or used vape products.

  • E-liquids, cartridges, or disposable vapes once the packaging is broken.

  • Clearance or final sale items.

3. Refunds

  • Refunds will be issued only after inspection of the returned items.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Shipping costs are non-refundable, except in cases of incorrect or faulty items.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error.

  • We recommend using a trackable shipping service for proof of return.

5. Order Cancellations

  • Orders may be cancelled within 24 hours of placement, provided they have not already shipped.

  • Once shipped, the order cannot be cancelled and must follow our returns process.

6. Contact for Returns

To request a return or report an issue, please contact our:

Super Wholesale Vapes (SWvape) – Sales / Returns Department

Please include your Order Number, Business Name, and reason for return in your request.

7. Policy Updates

We reserve the right to update or amend this Refund and Returns Policy at any time. Updates will be effective immediately upon posting on our website.